Last Updated: January 15, 2026

1. Information We Collect

VXPro Satellite Net Inc. ("VXPro," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or subscribe to our services
• Contact us via email, phone, live chat, or contact forms
• Participate in surveys, promotions, or contests
• Apply for employment with VXPro
• Make a purchase or payment for our services

This information may include your name, email address, phone number, billing address, payment information, and service address.

Automatically Collected Information

When you visit our website, we automatically collect certain information including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on each page
• Referring URLs and search terms
• Connection speed and data usage statistics

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our satellite internet services
• To process transactions and send related communications
• To respond to your inquiries and provide customer support
• To send marketing communications (with your consent)
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations and enforce our terms

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our services (payment processors, hosting providers, customer support tools).
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you have given explicit consent for sharing.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These include:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand how visitors use our website.
• Marketing Cookies: Used to deliver relevant advertisements.
• Preference Cookies: Remember your settings and preferences.

You can manage your cookie preferences through our cookie consent banner or your browser settings. For more details, please see our Cookie Policy.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response procedures for data breaches

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Portability: Request transfer of your data in a structured format.
• Opt-out: Opt out of marketing communications and certain data processing.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at privacy@vxpro.net. We will respond within 30 days.

7. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately and we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by relevant data protection authorities.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: privacy@vxpro.net
• Phone: 1-800-VXPRO-NET
• Mail: VXPro Satellite Net Inc., 1200 Innovation Drive, Suite 500, San Francisco, CA 94105, USA
• Data Protection Officer: dpo@vxpro.net

Advertising Disclosure: This website may contain advertisements. Advertisements are clearly labeled and distinguishable from editorial content. We may earn revenue from advertising partnerships. This does not affect the content or recommendations on our site. For Google AdSense compliance, we clearly disclose our advertising practices in this policy.

Last Updated: January 15, 2026

1. Acceptance of Terms

By accessing or using VXPro Satellite Net services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services. These Terms apply to all visitors, users, and subscribers of our satellite internet services.

2. Services Description

VXPro provides satellite-based internet connectivity services including but not limited to:

• Residential satellite internet service
• Business and enterprise internet solutions
• Maritime and aviation connectivity
• Remote site and temporary deployment solutions
• Value-added services including security, cloud backup, and VoIP

3. Account Registration

To use our Services, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Keeping your contact and billing information current

You must be at least 18 years old to create an account and enter into these Terms.

4. Service Plans & Billing

Plans: We offer various service plans with different speeds, data allowances, and features. Plan details are available on our website and are subject to change with notice.

Billing: You will be billed in advance on a monthly basis. Payment is due on the first day of each billing cycle. We accept major credit cards, debit cards, and bank transfers.

Price Changes: We reserve the right to modify pricing with 30 days' written notice. Your continued use after the effective date constitutes acceptance of the new pricing.

Late Payments: Late payments may result in service suspension and late fees as permitted by applicable law.

5. Acceptable Use Policy

You agree to use our Services in compliance with all applicable laws and regulations. You must not:

• Use the Services for any unlawful purpose or activity
• Transmit viruses, malware, or other harmful code
• Attempt to gain unauthorized access to any system or network
• Send spam or unsolicited commercial communications
• Infringe on intellectual property rights of others
• Resell or redistribute the Services without authorization
• Use the Services for cryptocurrency mining without express permission
• Consume excessive bandwidth that degrades service for other users

Violation of these terms may result in suspension or termination of your service.

6. Service Availability & SLA

We strive to maintain 99.9% uptime for our Services. However, we do not guarantee uninterrupted service. Service may be affected by:

• Scheduled maintenance (with advance notice)
• Weather conditions affecting satellite signals
• Force majeure events
• Equipment failure or damage
• Third-party network issues

Our Service Level Agreement (SLA) provides service credits for downtime exceeding guaranteed levels, as detailed in your specific plan terms.

7. Equipment

Equipment provided with your service remains the property of VXPro. You agree to:

• Use equipment only for its intended purpose
• Return equipment in good condition upon service termination
• Not modify, tamper with, or attempt to reverse engineer the equipment
• Report any equipment malfunctions promptly

Damaged or unreturned equipment may result in charges up to the full replacement value.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VXPRO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, OR BUSINESS INTERRUPTION.

Our total liability for any claim shall not exceed the amount you paid for the Services during the 12 months preceding the claim.

9. Indemnification

You agree to indemnify and hold harmless VXPro, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.

10. Termination

Either party may terminate the service agreement with 30 days' written notice. We may terminate your service immediately if you violate these Terms, fail to pay, or engage in fraudulent activity.

Upon termination, you must return all VXPro equipment within 14 days. Any outstanding balances become immediately due.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law provisions. Any disputes shall be resolved in the courts of San Francisco, California.

12. Contact

For questions about these Terms, please contact us at legal@vxpro.net or write to us at VXPro Satellite Net Inc., 1200 Innovation Drive, Suite 500, San Francisco, CA 94105, USA.

Last Updated: January 15, 2026

What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us provide a better user experience by remembering your preferences, analyzing how you use our site, and delivering relevant content.

Types of Cookies We Use

Essential Cookies (Strictly Necessary)

These cookies are required for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies.

• Session cookies for authentication
• CSRF protection tokens
• Load balancing cookies
• Cookie consent preferences

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

• Google Analytics (anonymized)
• Page view and session tracking
• Performance monitoring
• Error tracking and debugging

Marketing Cookies

These cookies are used to deliver advertisements that are relevant to you and your interests.

• Google AdSense advertising cookies
• Retargeting and remarketing cookies
• Campaign tracking cookies
• Conversion tracking cookies

Preference Cookies

These cookies remember your settings and preferences to enhance your browsing experience.

• Language preferences
• Theme and display settings
• Region and location preferences

Third-Party Cookies

We use third-party services that may set cookies on your device:

• Google AdSense: For displaying relevant advertisements. Google's Cookie Policy
• Google Analytics: For website analytics. Analytics Cookie Information
• Payment Processors: Stripe and PayPal for secure payment processing.

Managing Your Cookie Preferences

You can manage your cookie preferences in several ways:

• Use our cookie consent banner to accept or reject non-essential cookies
• Adjust your browser settings to block or delete cookies
• Use private browsing mode for enhanced privacy
• Opt out of Google advertising cookies via Google Ads Settings

Please note that disabling certain cookies may affect the functionality of our website.

Changes to This Policy

We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about our use of cookies, please contact us at privacy@vxpro.net.

Last Updated: January 15, 2026

General Disclaimer

The information provided on the VXPro Satellite Net website is for general informational purposes only. While we strive to keep the information up to date and accurate, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the website or the information, products, services, or related graphics contained on the website.

Service Performance Disclaimer

Internet speeds and performance may vary based on:

• Your location and geographical region
• Weather conditions and atmospheric interference
• Network congestion and peak usage times
• Equipment configuration and placement
• Number of connected devices
• Third-party service performance

Advertised speeds represent maximum theoretical speeds under optimal conditions. Actual speeds may vary.

Advertising Disclaimer

This website may display advertisements provided by Google AdSense and other advertising partners. Advertisements are clearly distinguishable from editorial content. We do not endorse or guarantee the accuracy of third-party advertisements. Clicking on advertisements may result in cookies being placed on your device by advertisers.

We may earn revenue from advertising partnerships. This revenue helps us maintain and improve our services. Our editorial content is independent and not influenced by advertising relationships.

External Links Disclaimer

Our website may contain links to external websites. We have no control over the content and nature of these sites. Inclusion of any link does not imply endorsement. We recommend reviewing the privacy policies and terms of service of any external websites you visit.

Testimonials Disclaimer

Testimonials on our website represent the experiences of individual customers. Results may vary. Testimonials are not intended to represent or guarantee that anyone will achieve the same or similar results.

Limitation of Liability

In no event shall VXPro Satellite Net Inc., its directors, employees, or agents be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of this website or our services.

Accuracy of Information

We make every effort to ensure the accuracy of information on our website, including pricing, features, and coverage areas. However, we reserve the right to correct errors and update information at any time without prior notice.

Last Updated: January 15, 2026

30-Day Money-Back Guarantee

VXPro offers a 30-day money-back guarantee on all new service subscriptions. If you are not satisfied with our service within the first 30 days of activation, you may request a full refund with no questions asked.

Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

• Within 30 Days: Full refund for any reason during the first 30 days of service.
• Service Outage: Pro-rated refund if service is unavailable for more than 48 consecutive hours.
• Billing Error: Full refund for any overcharges or billing errors.
• Equipment Defect: Full refund for defective equipment not resolved through replacement.
• Coverage Issue: Full refund if service cannot be provided at your address despite initial availability confirmation.

Refund Process

To request a refund:

1. Contact our support team at refunds@vxpro.net or call 1-800-VXPRO-NET
2. Provide your account information and reason for the refund request
3. Our team will review your request within 2 business days
4. Approved refunds will be processed within 5-10 business days
5. Refunds will be issued to the original payment method

Equipment Return

If you cancel your service and are eligible for a refund, you must return all VXPro equipment within 14 days of cancellation. We will provide a prepaid shipping label. Equipment must be returned in good working condition. Failure to return equipment may result in charges up to the full replacement value.

Non-Refundable Items

The following are generally non-refundable:

• Installation fees after service has been activated
• Shipping and handling charges
• Third-party service charges
• Amounts past the 30-day guarantee period (except for service outages)
• Equipment purchased outright (not rented)

Cancellation

You may cancel your service at any time. There are no early termination fees or long-term contracts. Cancellation takes effect at the end of your current billing cycle. To cancel, contact our support team or use the self-service portal in your account dashboard.

Contact

For refund inquiries, please contact us at refunds@vxpro.net or call 1-800-VXPRO-NET.

Last Updated: January 15, 2026

Overview

This Acceptable Use Policy (AUP) outlines the acceptable and prohibited uses of VXPro Satellite Net services. All users must comply with this policy to ensure fair and reliable service for all customers.

Prohibited Activities

You may not use VXPro services to:

Illegal Activities

• Violate any applicable local, state, national, or international law
• Engage in copyright or trademark infringement
• Distribute child exploitation material (immediate termination and reporting to authorities)
• Facilitate illegal gambling, drug trafficking, or other criminal activities

Network Abuse

• Send spam or unsolicited bulk communications
• Conduct denial-of-service (DoS) attacks
• Attempt unauthorized access to systems or networks
• Distribute viruses, worms, trojans, or other malware
• Operate open proxies or relay servers
• Consume excessive bandwidth that degrades service for others

Content Restrictions

• Host or distribute content that infringes on intellectual property rights
• Distribute hate speech or content that promotes violence
• Harass, threaten, or defame others
• Distribute fraudulent or deceptive content

Fair Usage Policy

To ensure optimal service for all users, we implement a fair usage policy:

• Excessive use during peak hours (6PM-11PM local time) may result in temporary speed reduction
• Continuous heavy usage (e.g., 24/7 torrenting) may be subject to review
• Commercial use on residential plans may require upgrading to a business plan

Enforcement

Violation of this AUP may result in:

• Warning notification
• Temporary suspension of service
• Permanent termination of service
• Referral to law enforcement where appropriate

Reporting Violations

If you believe someone is violating this AUP, please report it to abuse@vxpro.net with relevant details and evidence.

Policy Updates

We reserve the right to modify this AUP at any time. Changes will be posted on our website and will take effect 30 days after posting.